Order Fulfillment and Delivery Information
STW is not the manufacturer of products but is authorized to sell products produced by manufacturers and other dealers. We may not have sufficient stock of items ordered, requiring STW to obtain the product from the manufacturer before the order can be fulfilled. Order fulfillment in these cases is based on product availability and may include additional shipping delays. In most cases shipping of the product can be expected from 3-14 days from the time the order is placed. We do our best to fulfill orders in the shortest amount of time and keep you informed.
Once an order has been placed and there is further need to contact STW. Please contact us via email and we will get back to you to resolve any outstanding issues. Do NOT attempt to reverse a credit card payment. Any charges resulting from this action will be the responsibility of the Customer.